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While we hope that you never experience any service disruptions, something may arise to cause one. By reading and understanding the following we hope we can work together to efficiently end any problems. 

Before you call for repair service it is important to check to see if the problem is in the phone, inside wiring, or in the outside line by using the Network Interface Device, also known as the NID, on the outside of your home.

Click here for Telephone Troubleshooting Steps 
(If you live in an apartment complex, it is a good idea to first check with your landlord).

Please note: If you have tested your phone line and have found no dial tone, please note that Verizon owns the phone poles and lines that allow Westelcom to deliver service to your location.  Due to this, if a Verizon or Westelcom Technician is dispatched, they must have access to the NID referenced above.  If it is located in an area inaccessible to them (for example, the basement or garage), they will charge for the visit, and that charge will be passed on to you. 

If you would like to request a repair, please contact our support center available to you Monday-Friday 8am-9pm.  Business On-call support available 24/7) at 1.866.FastTec (1.866.327.8832)